ABDELCOM SERVICES LTD

1. Who We Are

Controller: ABDELCOM SERVICES LTD
Website: abdelcomservices.com
Contact: support@abdelcomservices.com
Address: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ

2. Information We Collect

• Account Information: name, email, password (hashed).
• Usage Data: app interactions, device/browser info, IP address, and approximate location derived from IP.
• Content You Add: business records, files, notes, or other data you upload or input into the Service.
• Payment Data: processed by Stripe; card details do not touch our servers. We receive status, last4, brand, invoice IDs.
• Support & Communications: messages and attachments you send (e.g., email, in-app forms).

3. How We Use Information

• Provide, operate, and improve the Service and its features.
• Authenticate users, secure accounts, and prevent fraud/abuse.
• Process subscriptions, payments, and billing.
• Communicate updates, security alerts, and support responses.
• Analyze aggregate usage to improve performance and user experience.
• Comply with legal obligations and enforce our terms.

4. Legal Bases (GDPR/UK GDPR)

• Contract: necessary to deliver the Service you request.
• Legitimate Interests: secure our Service, improve quality, and protect users.
• Consent: when required for optional features (e.g., marketing). You can withdraw at any time.
• Legal Obligation: compliance with financial, tax, and regulatory requirements.

5. Sharing & Third Parties

We use trusted service providers (data processors) to operate ABDELCOM SERVICES LTD. Key providers include:

• Google Firebase (hosting, authentication, datastore, storage)
  Data: account info, app data, analytics & logs.
  Policy: firebase.google.com/support/privacy
• Stripe (payments & subscriptions)
  Data: customer profile, subscription status, invoices, tokenized payment method details.
  Policy: stripe.com/privacy

We may disclose data when required by law or to protect the rights, property, or safety of us, users, or the public. We do not sell personal data.

6. Cookies & Tracking

We and our providers may use cookies and similar technologies to keep you signed in, remember preferences, and measure usage. You can control cookies via your browser settings; some features may not work without essential cookies.

7. Data Retention

We retain personal data only as long as necessary to provide the Service, meet legal obligations, resolve disputes, and enforce agreements. You can request deletion as described in “Your Rights.”

8. Security

We implement technical and organizational measures appropriate to the risk (e.g., encryption in transit, access controls, least-privilege). No method is 100% secure; use a strong, unique password and enable available safeguards.

9. Your Rights

Depending on your region, you may have rights to access, rectify, erase, restrict or object to processing, data portability, and to withdraw consent. You may also lodge a complaint with a supervisory authority.

• Access/Export: request a copy of your data.
• Correction: update inaccurate or incomplete data.
• Deletion: request deletion, subject to legal requirements.
• Objection/Restriction: for processing based on legitimate interests.
• Marketing: opt out of marketing communications at any time.

To exercise rights, contact us at support@abdelcomservices.com.

10. Children’s Privacy

The Service is not directed to children under 16. If you believe a child provided us personal data without consent, please contact us and we will take appropriate steps.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes are effective when posted on this page. We will update the “Effective date” and, if changes are material, we may notify you by email or in-app notice.